The following information is valid for both Match to Win and Lucky Match.
Do not fear! Your winnings are important and we can recover them.
If you lost your old account, please try the following:
- Uninstall the game and redownload from the App Store or Google Play.
- Start the game, and tap the gray "Recover Account" button on the opening screen.
- Follow the instructions to recover your account.
If this does not work, please tap the Contact Us option and provide the following details:
- The full, real name and email address associated with your Facebook account.
- Your device details (e.g. make/model, and whether you have replaced this device with another).
These details will give us the best resources possible to recovering your previous details.